Refund policy

All Sales Are Final

Due to the handmade and personalised nature of our products, we do not accept returns or exchanges for change of mind.

Damaged or Defective Items

We take great care in packaging every order, but if your item arrives damaged or defective, please contact us within 14 days of delivery at hello@melmareedesignco.com.au. To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• A photo of the damaged or defective item

We will assess each case individually and offer an appropriate remedy, which may include a replacement, store credit, or refund in accordance with your rights under the Australian Consumer Law.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.